Head of Customer Success - Fastino : Job Details

Introduction:

Are you ready to redefine the possibilities of AI and machine learning? Join us at Fastino as we pioneer the next generation of language models. Our team, boasting alumni from Google Research, Stanford, Cambridge, and Berkeley, is on a mission to develop specialized, efficient AI systems. If you're passionate about groundbreaking technology and solving AI's hardest problems, we want you on our team!

Fastino is backed by leading investors including Microsoft, Insight Partners, NEA, CRV, Valor, Github CEO Thomas Dohmke, and others.

Role Overview:

We are seeking an experienced and results-driven Head of Customer Success to develop and implement a thoughtful and best-in-class Customer Success strategy. You will build and lead a thoughtful, attentive, and technical CS team that will deliver exceptional customer experiences, focusing on retention, adoption, growth, and engagement. You will identify opportunities to streamline support processes and enhance the overall customer experience. The ideal candidate will have a background leading post-sales teams in the ML/AI industry.

Key Responsibilities:

• Build and maintain strategic relationships with key customer decision makers while serving as the primary point of contact between the customer and Fastino
• Drive adoption and expansion through value-based consulting, developing account plans that align with customers' business objectives and identify new growth opportunities
• Lead change management initiatives and create enablement programs to showcase new use cases and capabilities that build upon existing implementations
• Monitor usage patterns and conduct regular business reviews to track success metrics, provide optimization recommendations, and pursue expansion opportunities
• Partner cross-functionally with Enterprise Account Executives and other internal teams to ensure customer success and drive growth
• Act as the voice of the customer to Product and Engineering teams, translating customer needs into actionable product feedback

Requirements:

• 5+ years of leadership experience in top-performing teams in customer success.
• Work experience in the AI, ML, data engineering, cloud, or tech infra industry is a plus
• Collaborative team player with track record of partnering with sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention
• Data-driven decision maker with a strong focus on execution and accountability
• Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done
• Excellent communication and interpersonal skills

Why Join Us?

• Supportive Environment: Benefit from the resources of Microsoft and venture funding, collaborating with top-tier talent from renowned universities.
• Impactful Work: Your contributions will directly shape the future of AI applications, making technology more accessible, eco-friendly and dev friendly!
• Competitive Benefits: Receive competitive salary, stock options, health benefits, and more.