Head of Customer Success - Confidential : Job Details

Head of Customer Success

About the Company

Data-driven platform

IndustrySoftware Development

TypePrivately Held

Founded2018

Employees11-50

Specialties

• project controls
• risk analysis
• schedule risk
• project planning
• project management
• workflow automation
• artificial intelligence
• megaprojects
• project delivery excellence
• and scheduling

About the Role

The Company is in search of a Head of Customer Success to lead and manage a dynamic team in the rapidly growing digital infrastructure sector. The successful candidate will be responsible for setting the strategy and tone for customer engagement and expansion, as well as managing the entire customer lifecycle from onboarding to retention. This role requires a leader with a proven track record in driving customer success, particularly in B2B SaaS environments, and experience in construction tech, project management, or data is preferred. The Head of Customer Success will work closely with internal and external teams to ensure executive alignment, drive product adoption, and maintain strong customer relationships to facilitate renewal and growth. Applicants for the Head of Customer Success position at the company should have at least 5 years' experience in a similar role, with a focus on managing enterprise accounts. The role demands a candidate with strong analytical and problem-solving skills, exceptional interpersonal communication, and a positive, self-starter attitude. The Head of Customer Success will also be involved in identifying and qualifying growth opportunities for strategic expansion and upsell, as well as managing customer feedback and product needs. Technical proficiency and the ability to collaborate with engineering and product teams are essential. This is an exciting opportunity to be part of a leading start-up at the forefront of the digital infrastructure revolution, with a clear path for career advancement and the chance to work with some of the top companies in the industry.

Travel PercentLess than 10%

Functions

• General Management
• Operations
• Strategy