Head of Growth & Operations - Seasons - LAI Games : Job Details

Position Title: Head of Growth & Operations - Seasons Reporting To: GM & VP HR Location: NASA Business Unit: Seasons Department: Operations Direct Reports: Sales and Operations Date: 2024 Job Summary Seasons is a next-generation claw machine, e-commerce and merchandise business being internally incubated at LAI Games, a global leader in the amusement machines industry. We are searching for an exceptional business builder who can take this new business unit from 0 to 1. Initially, the role will operate within the framework of the LAI Games organisation. When the business scales to standalone viability, we expect this person to lead a more independent business unit. In Order to Be Successful:

• Candidate will need to be comfortable with the ambiguity and opportunities of owning a P&L nested within an existing business. They will need to leverage the advantages (resources, processes, infrastructure) of the group, while maintaining high entrepreneurial velocity.

• Candidate will need to develop effective strategies & execute across three diverse growth drivers: creating a sizeable installed base of machines, developing an attractive range of merchandise, and successful e-commerce operations to connect the dots between the install base and the merchandise.

Objectives

• Define & execute a go-to-market strategy to widely proliferate Seasons amusement and vending machines & merchandise across the North American market.

• Machine business: lead the logistics, sales, marketing, and after-sales service functions of Seasons machines, initially working with the LAI Games team & infrastructure, to create a large installed base of machines.

• Merchandise business: procure and develop attractive ranges of in-demand merchandise to be sold to operators of Seasons machines and across all industry channels, developing this as the primary revenue driver of the Seasons business.

• E-Commerce business: develop and operate a sophisticated, low-touch e-commerce operation which fulfils orders to modern standards of user experience and convenience.

• Build & lead a high-performing team. Initially, you will need to operate successfully within a both a matrixed reporting structure, while managing a small number of dedicated headcount.

• Own the Seasons P&L: with key metrics being the sales of new machines (to build install base), high-margin recurring merchandise sales into the install base and across the industry, while carefully managing for profitability, gross and operating margins, and cash flow.

• Run a Tight Ship: this business requires excellence in operations for all three key growth drivers (machines, merchandise, e-commerce). The role is responsible for driving continuous improvement across all related operational activities including, but not limited to compliance, risk management, fulfilment, inventory management, sales & marketing, procurement, and financial management.

Required Skills and Experience

• 5+ years' experience in FMCG sales, operations or product management from the trend driven segments such as fashion, toys and collectables.

• Strong knowledge of consumer behavior.

• You need to be a people-person: confident, empathetic, a great listener, and possess excellent communication skills (both written and spoken).

• High level of intellectual curiosity. You possess the ability to think on your feet.

Work Environment

• Full time, office-based role, based in The Colony, TX.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be a complex of exhaustive list of all the responsibilities, duties or skills that may be required or of benefit in this position. All employees may be required to perform other duties as assigned.