Head of Onboarding - TripleTen : Job Details

DescriptionTripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions.Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry.TripleTen is a remote first organization mirroring our students who complete our bootcamps in a remote environment.The Head of Onboarding will be a strategic leader overseeing a diverse team that handles a wide range of responsibilities, including student onboarding, managing support systems, outcomes reporting, regulatory compliance, navigating legal matters, overseeing student satisfaction and concerns, and more. Your focus will be on ensuring a seamless, efficient, and positive student journey while driving operational excellence and maintaining adherence to regulatory standards. A strong candidate will be able to create a cohesive student experience weaving together strategic human touches and well-designed automations to ensure a high-quality experience delivered by a highly-scaleable system.What you will do

• Oversee the end-to-end student onboarding process, ensuring that students are welcomed and equipped for success. Lead the management and resolution of complex student complaints, escalations, and disputes in a fair, timely, and effective manner.
• Lead, motivate, and develop a large, cross-functional team responsible for student onboarding and handling student complaints and inquiries, including setting clear performance goals to ensure continuous improvement and high-quality service delivery.
• Continuously assess, optimize, and document student operations processes, identifying opportunities for automation, streamlining, and improving efficiency.Use data insights to inform decision-making and improve student services, retention strategies, and operational practices.
• Maintain compliance with industry standards and legal requirements, ensuring that all student-related processes are legally sound and up to date.

Requirements

• Strong experience managing large teams and overseeing multi-faceted operations within an educational institution or similar environment.
• Proven track record of improving operational efficiency, student satisfaction, and retention rates.
• Must be based in the continental USA

Preferred Qualifications

• Demonstrated expertise in student support services, compliance, outcomes reporting, and regulatory frameworks (e.g., FERPA, Title IV, accreditation standards).
• Experience with student management systems, CRM platforms, and data analytics tools.