Head of People Services, US - HSBC : Job Details

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. As the Head of People Services, US, you will lead a team to deliver accurate payroll to 6,000 employees and manage payroll tax, delivery services and benefits administration. In addition to a focus on customer service, you will maintain timely and effective governance and controls.

You will embed a framework for the resolution of issues in partnership with the Service Owners, Service Recipients or global contacts, as required. As our Head of People Services, US you will:

• Review processes end-to-end within HR People Services to streamline
• Simplify and automate to deliver continuous process improvement, measured by increases in the net promoter score and improved operational metrics.
• Oversee services provided by HSBC's offshore utility and third-party vendors and will collaborate closely with the Global Service Owner (GSO) and market stakeholders.
• Coach, develop and guide each team member to reach their full potential and maintain a positive and productive team environment.

For this role, HSBC targets a pay range between $150,000.00 and $215,000.00 The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

You´ll likely have the following qualifications to succeed in this role:

• Extensive Payroll and HR operations management knowledge and experience
• Well-developed leadership, people development, and coaching skills
• A passionate focus on the customer and end-to-end process reengineering experience
• Proven experience with SAP Success Factors/ECPY is strongly desired
• Demonstrated experience in partnering with offshore shared service operations and third-party vendors
• Ability to work and lead in a hybrid environment and within the matrix

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.