Head of Portfolio Multi Family Senior Property Manager - Charlesgate Property Management : Job Details

The Portfolio Senior Property Manager is accountable for the performance of their portfolio and leading their team members within their portfolio to ensure an excellent experience for clients and residents. Portfolio members primarily include the Resident Services Manager, Property Coordinator, and cross-functional management of the accounting and maintenance staff assigned to their portfolio.

Key Accountabilities Include:

• Strategic ownership and planning for the portfolio as measured by the scheduling and ownership of quarterly planning meetings with clients
• The financial performance of the portfolio as measured by variance of budget vs. actual NOI
• Client (owner) communication and satisfaction
• Risk management of their portfolio
• Oversight of management of the physical buildings within their portfolio

Qualifications

• 4 year Bachelor's degree in business management or related field
• 6 years of proven experience in luxury property management and leasing
• Strong customer service skills with a focus on tenant relations
• Proficient in property management software such as Yardi and OneSite
• Excellent negotiation and conflict management abilities
• Administrative experience with data entry and filing systems

CHARLESGATE Management Standards:

• Creating environment for aligned results
• Enabling success of people on team
• Committing time to 1:1 meetings with team
• Providing consistent and focused feedback
• Asking for regular feedback from direct reports
• Running weekly team meetings
• Constantly cascade company purpose, vision, mission, values, and goals
• Set a great first example with thoughtful onboarding
• Every meeting has an agenda (and only held if productive)
• Create a culture of candor
• Actively prioritize
• Respond to ideas and concerns
• Establish explicit expectations
• Support growth and development

About CHARLESGATE

CHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate - property management & leasing, sales brokerage, investment sales, construction, and new development. Founded in Boston in 2003 and headquartered in the Back Bay, we are rapidly growing, including making the Inc 5000 list of the fastest-growing private companies in America.

Our VISION is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.

Core Principles:

• ETHICS
• RELATIONSHIPS
• RESULTS

Seven Fundamental Cultural Values:

• Positive Attitude
• Empathy
• Proactivity
• Ownership
• Curiosity
• Resourcefulness
• Communication

Employees First!

We are an employee-first organization that believes that being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment is designed to promote harmony in all of our lives. We offer a comprehensive benefits package, including:

• Competitive salary
• Health Insurance - Excellent and industry-leading coverage
• Paid time off - Liberal and flexible
• Company holidays - A lot
• 401K/FSA/supplemental insurance - All available
• A support team like none other in the industry

Job Type: Full-time

Pay: $110,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person