Head of Product Team - B&H Photo : Job Details

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as The Professional's Source , B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy environment. Make your move to B&H today!

The Head of Product Team uses clear communication and collaboration to deliver a customer centric, world class, experience on the B&H website. Their primary responsibility will be to take ownership of the creation and implementation of the roadmaps for all areas of the e-commerce journey, with a passion for customer care. To achieve this goal, they will be leading a team of product managers, partnering with other business stakeholders and interfacing directly with relevant departments and executive management for prioritization and vision.

• Create customer-centric products that are obvious, clean, fast, and reliable.
• Own and maintain a product roadmap; specifying business and technical requirements by facilitating ongoing interaction with business stakeholders and developers.
• Understand the pain points facing our customers, articulate the challenges with those points and take an entrepreneurial approach to achieving a solution by inspiring teams to deliver on the roadmap.
• Share your product vision clearly, structure a plan to reach it, and inspire a cross-functional team to execute like a well-oiled machine.
• Ensure that the product team delivers customer value as fast and continuously as possible.
• Integrate usability studies, user research, market analysis, and customer feedback into product requirements to ensure products satisfy user and business needs.
• Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.
• Maintain awareness of emerging industry trends related to the product space and use the knowledge to drive forward-looking product strategy.
• Work in collaboration with the broader team to drive and deliver business value to tight timelines adhering to the release management calendar where applicable.
• Oversee all stages of product creation including design and development.
• Monitor the impact of product features by measuring user engagement and conversion.

• Strong analytical, prioritization, and negotiating skills.
• Experience managing a large volume of concurrent initiatives and projects.
• Skilled leader with strong communication and collaboration skills.
• Exceptional ability to explain complex technology to executives one moment and discuss data architecture or design with your team the next.
• Passionate about building great products and solving customer and business problems.
• Able to generate, explain, and present detailed project metrics, schedules, milestone objectives, status reports, and other documentation clearly and accurately.
• Ability to find creative solutions and think out of the box.
• Skilled at developing and keeping up with detailed product requirements in a fast-paced environment.
• An entrepreneurial work style, you're a self-starter.
• Ability to work independently and motivate and lead teams to move beyond existing practices.
• Strong UX/UI background - Ability to define and set a product vision/direction in terms of the user experience and overall usability.

• 3+ years experience in a Digital Product Owner role or similar.
• Usability and customer-focused design experience a must.
• Experience as a designer, engineer, or analyst is a plus.
• Product management experience within eCommerce environment required.