Head of Service Operations - Beqom North America : Job Details

Company Overview

Are you passionate and hardworking? Do you thrive in an entrepreneurial environment? beqom is a fast-growing B2B software company focused on managing total compensation for leading enterprises. We support some of the world's most exciting brands with mission-critical business processes, helping them attract, retain, and motivate talent through equitable and transparent pay.

Our comprehensive compensation suite integrates unified data, complete pay management solutions, and AI-enabled pay intelligence. This helps companies comply with regulations, optimize compensation decisions, and achieve better business results. By bringing clarity, equity, and motivation to the workforce, we ensure employees know their worth, excel in their roles, and receive fair rewards.

At beqom, you'll be surrounded by passionate, hardworking, and smart individuals dedicated to helping organizations unlock their talent's full potential. If this inspires you, let's get in touch.

Job Purpose

The Senior Operations Manager will help lay a foundation to enable customer health and growth at scale by improving the efficiency, effectiveness, and consistency of the customer service, support and success delivery model.

Successful candidates will have strong attention to detail, be hands-on, and have experience building or developing successful service operations frameworks. They should possess strong business acumen and the ability to turn analysis into actionable solutions that support our customer-facing teams. You should be adept at minimizing friction in processes, identifying opportunities for improvement, and developing impactful solutions with the support of key stakeholders. A sense of urgency, the ability to manage multiple projects and priorities, and a commitment to excellence are essential.

Duties and Responsibilities

• Resource Management: Allocate internal and external resources based on skills and project needs. Structure and manage partner agreements to engage external resources efficiently. Identify and execute process enhancements to streamline operations, manage costs, and elevate the customer experience. Use data-driven insights for decision-making;
• Financial Management: Manage budgets and forecasts, ensuring financial goals are met. Optimize resource allocation for maximum ROI and adherence to financial constraints;
• Oversee daily operations, ensuring smooth integration between implementation, customer support, and product teams. Implement best practices to boost efficiency and productivity;
• Collaborate with Services Management to create and implement strategies that support growth and align with the company's vision;
• Coordinate with scoping, project management, and consulting teams to ensure resource targets, project scopes, and launches are aligned and successful;
• Monitor performance of internal and external resources against customer satisfaction of the delivery, conducting regular evaluations and ensuring alignment with client expectations and project goals;
• Reassign resources swiftly in response to issues or changes in coordination with the delivery team. Develop comprehensive risk management strategies to address potential operational disruptions and ensure business continuity;

Profile We're Looking For!

• Proven experience in resource and operations management, preferably within the SaaS industry or a related field.
• Strong analytical skills to track and report on performance metrics and budgets.
• Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
• A proven track record in operational leadership, with a deep understanding of global compensation, HR technology, or SaaS service delivery.
• Excellent communication and interpersonal skills to effectively liaise with internal teams, external partners, and clients.
• Exceptional leadership and team-building skills, with the ability to manage cross-functional teams and drive collaboration.
• Fluency in English; additional language skills (French or German) are a plus.

Why Join Us?

• Dynamic environment favoring initiative and autonomy
• Great opportunity to learn on the job and expand horizons!
• Annual company kickoff at an offsite location
• You will have the opportunity to work with a talented team of global professionals, collaborate with leading organizations worldwide, and drive meaningful change in the way businesses manage compensation!

Compensation range: 120K USD - 160K USD/year