Health Assistant - TouchCare : Job Details

Who We Are TouchCare is a health tech startup headquartered in New York City and with offices in Shrewsbury, NJ. The Company provides a personal on-demand, white-glove healthcare concierge service that helps its members find the highest quality, most convenient, lowest out-of-pocket care; available via web, phone, and mobile app. The Company's customers include large self-insured companies and small to medium-size businesses who provide TouchCare to their employees as a benefit. Who You Are TouchCare's Health Assistants act as the single point of contact for our members. They help members find high quality, convenient providers, facilitate appointments and accompanying paperwork, confirm expected copay and coinsurance, solve insurance-related or medical / dental billing issues. We get to know our clients' employees, answering their questions and advocating on their behalf by phone, email, online, and with our easy-to-use app. As a Health Assistant, you will be responsible for handling day-to-day member requests. You will need to write and speak articulately. Customer service experience or experience working in a medical / dental / vision office is helpful. What You'll Do • You understand health insurance, how it works, how claims are processed to generate an explanation of benefits and have the ability to explain the complexities of health insurance to members in terms they understand • You have great communications skills, have patience when providing excellent customer service and the discipline to perform the necessary follow-up activities to ensure your customers value the expertise you provide • Have the ability to process and explain various financial models when explaining the cost differential between Consumer Directed Health Plans (CDHPs) and more traditional health plans (not mandatory as entry level HA) • You enjoy using technology, are comfortable with data and the use of multiple forms of communicating with customers (text, voice, and email) • You have the ability to develop knowledge about your service areas ability to provide appropriate referral management • Work collaboratively with other HA's and the TouchCare management team to identify and share best practices What You Bring• Bachelor degree preferred with 2+ years' experience working in a health insurance advisory or related capacity• Experience in benefits a must! • 2+ years' experience in a customer service environment • 2+ years' health insurance experience (broker, billing department representative, adjuster) Not mandatory for entry level HA • Experience working in a data-driven environment and a proven track record of achieving performance targets as required • Good knowledge of the general healthcare ecosystem and trends (not mandatory for entry level HA) What We OfferWhy work at TouchCare • Flexible and fun working environment • First-class insurance (health, dental, vision, life, and disability) • Generous paid vacation #IND1