Health Outreach Specialist - La Clinica : Job Details

Health Outreach Specialist

Full Time | Hourly

We're committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We're looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

The Health Outreach Specialist serves as an extended care team member and provides field-based well checks, and patient membership engagement support services.

Accountabilities Include:

Performs Essential Job Duties

* Coordinates with health care teams to identify patients needing home or field-based services.

* Provides home or field-based services, including environmental assessment, to engage patient members in the coordination of their care.

* Provides virtual or telephonic support services to assist in navigating community resources as needed.

* Advocates for patients and teaches strategies for self-advocacy.

* Communicates with care team, primary care provider, and health plan provider as needed.

* Coordinates with the patient's care team to develop individual patient care plans.

* Ensures the documentation of patient care in EPIC and is responsible for following workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program.

* -CareSTEP: Accessing Community Resource / Service

* -CareSTEP: Home Visit (non-billable)

* -CareSTEP: Health Education Supportive Counseling

* -CareSTEP: Transportation Assistance

* Participates in approved community events with a focus on patient membership recruitment.

* Coaches patients and their families on the importance of lifestyle changes, adherence to medication regimens, and recommended treatments.

Additional Duties:

* Demonstrates understanding and compliance with all HIPAA regulations.

* Follows all La Clinica policies and procedures and ensures consistent compliance.

* Recommends program specific policies and procedures as needed.

* Performs work in a consistently safe manner, including the utilization of equipment and supplies.

* Complies with all policies and/or guidelines related to employee, patient and visitor safety. (i.e. SMDA, MSDS, OSHA, CLIA).

* Participates as appropriate in safety, disaster and fire prevention programs and drills.

* Identifies and takes initiative to offer suggestions that promote a safe environment.

* Assists leaders to identify the health needs of the community.

* Attends supervisory sessions with team Nurse Case Managers.

* Demonstrates ability to support La Clinica and its sponsors in a proactive manner, both internally and in the community.

* Follows workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program.

* Completes assigned trainings via La Clinica's learning module system (Relias) by required due date.

* Other duties as assigned.

Customer Service:

Develops and maintains professional, support-oriented working relationships with patients, employees, team members, and community partners. Demonstrates continuous improvement in achieving developing and fully competent levels of La Clinica's Behavioral Standards.

Follow La Clinica's SERVE standards and they are the following:

* Service: I provide, helpful service focused on the needs of others.

* Empathy: I welcome and connect with you on a personal level.

* Relationships: I create partnerships, working a way that benefits everyone.

* Value: I recognize the importance of others and treat everyone with respect.

* Excellence: I go above and beyond to deliver an exceptional experience.

Qualifications:

Must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy; work productively both independently and in a team setting; communicate with clarity, both verbally and in writing to groups and individuals.

Education and/or Experience:

Required:

* Minimum: High School Diploma

* Achieves Community Health Worker certification requirements, within 6 months of hire and maintains certification throughout employment.

* BLS HealthCare Provider (First Aid/CPR).

* Valid Oregon driver's license, sound running vehicle and maintenance of vehicle insurance required.

* Excellent interpersonal communication and problem-solving skills.

* Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions.

* Skilled at using electronic health records as applicable to area of work (EPIC, Wisdom).

Preferred:

* Degree in healthcare, social services, or related field

* Medical background

* Basic knowledge of adult learning models

Language Skills:

Must have the ability to communicate with clarity, both verbally and in writing; read, analyze, and interpret complex documents, regulations, policies, and procedure manuals; and create professional business documents. Preferred bilingual English/Spanish.

Other:

* Must have accessible phone service, working computer and/or laptop, and reliable transportation.

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization's vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at:

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.