Healthcare Customer Service Representative - Onsite Greensboro, NC - Everise : Job Details

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today! Job Requirements:

• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Ability to utilize and navigate multiple systems simultaneously.
• Be dependable and meet all attendance requirements.
• Resolve customer issues via one-call resolution guidelines and/or escalated processes.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for handling de-escalation calls
• Ability to accept and embrace changes within the current business environment.

Qualifications: Must be able to work onsite: 4161 Piedmont Parkway, Greensboro, NC 27410

• High school diploma or GED
• Ability to pass a background check and drug screen.
• A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.
• Strong decision-making and analytical abilities.
• Ability to identify customer needs and articulate products and services.
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements.
• Be a team player.

Equipment Requirements: Employee to provide one of the following headsets is required:

• Plantronics 3320 Blackwire
• Plantronics 3220 Blackwire
• Plantronics 5220 Blackwire
• Plantronics EncorePro 520 + DA80 USB Plug Adapter

• Plantronics 3320 Blackwire
• Plantronics 5220 Blackwire
• Plantronics EncorePro 520 + DA80 USB Plug Adapter

Everise will provide the rest If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.