The HD Outside Sales Specialist solicits business, develops, and maintains relationships, and trouble-shoots problems with key, target, and potential customer accounts for assigned Bumper to Bumper Auto Parts stores. He or she makes regularly scheduled sales calls as directed by the store manager and sales manager, supports the overall success of store operations and profitability, and promotes sales programs and other customer and team-related activities. Sales focus is on aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Check us out at btbautoparts.com and apply today! Location areas may include Little Rock to Arkadelphia and surrounding areas. Today, Replacement Parts, Inc. and Crow Burlingame are made up of a corporate staff and several different companies, including Parts Warehouse Inc. (PWI). We employ more than 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business with most of our employees spending the majority of their working lives as part of the Bumper to Bumper Auto Parts family.Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide exceptional customer service including assisting in determining customer inventory needs, offering options to solve customer problems, and diffusing situations involving upset or dissatisfied customers.
- Research availability of merchandise through computer and catalogs for stock numbers, inventory status, and pricing.
- Check in, put up, and rearrange dealer inventory as needed.
- Call on and visit customers and prospects in their place of business.
- Handle cash and credit transactions, properly invoice/credit customer accounts, maintain ledger balance accounts, and assist Store Manager in collecting accounts receivable.
- Maintain current customer call list/schedule and submit weekly sales call report to Sales Manager, Store Manager and District Manager.
- Daily face to face communication with Store Manager.
- Other functions as needed or requested.
- Help with training in the field for promoting and selling heavy duty truck parts
- Field calls/requests from stores, both company and independent when needed
- Assist with store changeovers regarding heavy duty
Our Benefits (all benefits are based on eligibility and subject to change)
- 401(k) employer matching
- Company Paid Vacation, Holidays, and Sick Days
- Medical, Dental, and Vision
- Company Paid Basic Life Insurance & Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Additional Supplemental Life Insurance
- Accident Insurance
- Hospital Indemnity
- Employee Assistance Program
- Employee Purchase Discounts
- Scholarship Program
- Earning Incentives and Bonuses
Supervisory Responsibilities This job has no supervisory responsibilities.Competencies To perform the job successfully, an individual should demonstrate the following competencies:Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.Managing Customer Focus - Establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Strategic Thinking - Analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.Consultative Selling - Builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.Sales Skills - Achieves sales goals; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills To perform this job successfully, an individual should have basic computer knowledge and familiarity with the Microsoft Office suite of products.Certificates, Licenses, Registrations Valid Driver's License (Class E required for MO locations), clean driving record.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb, or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Regular travel, including overnight travel, may be required. The ability to safely operate a motorized vehicle is required.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly exposed to outside weather conditions and vibration. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually loud.Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Replacement Parts, Inc. is a drug-free workplace. *This is a Safety Sensitive position due to the use of heavy equipment, moving conveyors and hazardous material.
