Heavy Equipment Service Shop Manager - Prolink : Job Details

Service Shop Manager

Memphis, TN, USA

Employment Type

• Full-Time

Benefits Offered

• Dental, Life, Medical, Paid Time Off, Retirement, Vision

Compensation

• $92,000 to $115,000 per year

Why Work Here?

Direct hire, room for professional growth!

JOB PROFILE

The Service Shop Manager position is responsible for managing all skilled service mechanics/technicians, support staff and service activities for the shop. Assigns work within company facilities and at remote field locations, providing assistance to technicians in prioritizing and locating field service customers.

BASIC REQUIREMENTS

• Service Technician training and/or equipment service and maintenance training through accredited technical schools, dealerships or manufacturer factory training preferred. High school diploma required, college and/or technical education preferred.
• Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on heavy, diesel construction and agricultural equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.
• Able to work a flexible schedule, including nights, weekends and on-call hours as required.
• Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
• Sense of urgency and self-initiative, and the personal drive for success.
• Excellent communication skills.
• Must be able to travel as required for meetings and training (less than 15%).

RESPONSIBILITIES

Safety

• Directs staff to ensure that safe practices are followed, and appropriate and efficient repairs are performed.

Customer Satisfaction

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.

Business

• Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules.

Work Conditions

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.

Physical Requirements

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift up to 20-50 pounds occasionally.

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