Help Desk Analyst - Insight Global : Job Details

Shift Time: 930a-630pm PST Thurs-Monday An Employer is looking for a Help Desk Associate. This individual will act as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. They will also respond to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and roasting plants globally. If this sounds like you, please apply online today! We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience •Experience in a Help desk or customer support environment supporting various hardware, software and personal computer tools: 1 year. •Experience in problem management and knowledge base tools •Ability to communicate clearly and concisely, both orally and in writing. •Ability to handle multiple tasks. •Ability to work in a fast-paced and changing environment. •Ability to work as part of a team. •Ability to deliver customer service to uwith various levels of computer knowledge. •Ability to work with uof various levels of computer knowledge. •Strong technical aptitude and troubleshooting skills. Nice to Have Skills & Experience Any experience with retail Point of Sale systems and or computing systems is a plus Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.