Help Desk Analyst - Everest Consultants : Job Details

Title: Help Desk Analyst (onsite work) Location: New York, NY Duration: 6 months contract Hours: 9.00am 4.00pm (35 hrs/wk) Pay Rate - $38 - $40/hr on W-2 (No 1099 or C2C)

NOTE - Need the candidates with 3 years experience in MAC, PC, Azure are required.

Our client is looking for someone with past help desk experience (GEEK squad, ticket-based experience).

Summary: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Duties: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems; respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process; install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users; follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur. The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.