Help Desk Analyst - Speare Memorial Hospital : Job Details
Help Desk Analyst
Speare Memorial HospitalJob Location : Plymouth,NH, USA
Posted on :
2025-01-02T08:12:21Z
Job Description :
Help Desk AnalystRESPONSIBILITIES/QUALIFICATIONS INCLUDE:
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- Must have 1-3 years of helpdesk and ticketing system documentation experience.
- Must have strong customer service skills.
- Responds to and manages help desk tickets.
- Responsible for the troubleshooting of computers, including software installation, configuration of peripherals and maintenance, including wired and wireless networking.
- Responsible for network printing configuration and support.
- Supports applications used in the organization's environment.
- Supports active directory users and computers, including setup, domain joins and password resets.
- Analyzes issues and requests and develops solutions that best fit with the environment and support the needs of end users.
- Supports audio visual needs for meetings as needed.
- Works with vendors to leverage support for installed products.
- Orders equipment, adhering to policies and procedures regarding equipment acquisitions and deployment.
- On-call rotation is required, approx. every 11 weeks.
- Experience working in healthcare, or a clinical setting is preferred, not required.
- Must possess solid communication, documentation, multitasking, teamwork, and interpersonal skills in addition to adaptability and flexibility.
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