Help Desk Analyst/ Onboarding Technician - Integra Connect : Job Details

Company Summary:

We are an employee and customer centric company, empowering providers to deliver a higher quality and more affordable level of care. We do this through precise insights from our cloud-based technology suite and complimentary business services. More specifically, our focus is Precision Oncology and Revenue Cycle Management solutions specific to EMS and Oncology Practices. Come join our innovative and rapidly growing team committed to making a difference in healthcare!

Position Summary:

The IT Help Desk Technician I with a focus on Onboarding provides daily support to computer users throughout the organization. Primary responsibility is processing onboarding new employees/contractor and transfer requests, telephone support to company Help Desk hotline, responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

**This is a hybrid in-office position. Candidates should be located in or around Ellicott City, MD**

Responsibilities:

• Process onboarding and transfer tickets.
• Solicit approvals for onboarding and access requests.
• Image and deploy machines.
• Manage inventoried assets in office.
• Triage issues and solve or escalate them as needed to other team members.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issues have been resolved.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Support company mobile phones and smart phones.
• On-call rotation for weekend support; currently once every 2 ½ - 3 months.

Qualifications:

• Knowledge in Microsoft products.
• Good rapport with team members and with other department's staff.
• Team player with the ultimate goal of a satisfied user.
• Time Management skills.
• Associate's degree in the area of Information Technology or relevant experience.
• Problem solving skills with a strong drive to learn.
• Minimum of 2 years of IT support experience in a help desk environment.
• Strong intellectual curiosity and motivation to advance in the profession.
• Ability to prioritize tasks and work in a fast-paced environment.
• Security minded and process-oriented approach.
• Good communication skills.
• Customer-oriented and good natured.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan.

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is November 20, 2024. All applications must be received by this date to be considered.

Important Notice:

At Integra Connect, we are committed to providing a safe and secure environment for our job applicants. Unfortunately, scammers may attempt to impersonate our company to deceive individuals seeking employment. We take this matter seriously and want to ensure your job search with us is free from any fraudulent activity.

Integra Connect has become aware of recent, fraudulent recruitment activity being conducted by individuals or groups who claim to be third party recruiters and/or points of contact for our Company. Examples include sending candidates a request for personal information, conducting online interviews or meetings, making offers of employment, demanding money for employment related services and activities, or asking the applicant to purchase a laptop or other work-related equipment for the job. The aim of the fraud is to obtain personally identifying information (e.g., identity theft) and/or money. The Company's name, as well as the names of employees, are used to try to convey authenticity.

Here are some tips to help you identify and avoid job scams:

1. Always Check the Source:

Ensure that the job listing is on our official website or a reputable job board. Our official domain is Be cautious of unsolicited emails, text messages, or social media messages offering job opportunities.

2. Be Wary of Requests for Personal Information:

We will never request sensitive personal information like your Social Security number, bank details, or payment for onboarding/equipment. If you encounter such requests, it's likely a scam.

3. Verify Contact Information:

Check that the contact information provided in the job posting, including email addresses and phone numbers, aligns with our official contact information. Scammers often use generic or non-company email addresses.

• What is the sender's email address? Is it consistent with other job postings from this company? Email addresses that are slightly different from any business's primary contact information ([email protected] vs John.Doe@Integra Connect.com) are a common warning sign.
• If you are contacted through LinkedIn, be sure to review the entire profile to verify their credentials.

If you suspect that a job offer is fraudulent, we recommend that you do not respond to it.

If you believe you are the victim of any fraudulent activity, you can report it to the appropriate authorities at (Florida Department of State) and/or (U.S. Federal Trade Commission).

Integra Connect is not responsible for any fraudulent offers and advises prospective candidates to follow the guidance provided above.

Thank you for your interest in a career with Integra Connect. We look forward to connecting with genuine, talented individuals like you.