Help Desk Assistant - Innova Solutions : Job Details

Innova Solutions is immediately hiring a Help Desk Technical Support - 1st, 2nd, & 3rd Shift.

Position type: Full-time - Contract

Duration: 6 Months

Location: Newport News VA 23607 (Hybrid)

As a Help Desk Technical Support , you will:

• Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
• May route calls to product line specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.

Education:

• Associate's degree and 1 year of experience.
• A relevant professional certification can be substituted for an associate's degree.

Special Requirements:

• Department will determine shift after training.
• Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications.
• Experience doing technical support over the telephone and/or in chat.
• Experience with troubleshooting Windows clients
• Experience working remotely

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Talat

Associate Recruitment