Help Desk Associate - S4 : Job Details

Job Title: Help Desk Associate

Work Location: Redstone Arsenal, Huntsville, AL

Clearance: Must be able to obtain a Secret level clearance

Please note that you must be a US citizen to apply to this job listing

Education/Experience: Associate degree required

Schedule: Must be available for 1st, 2nd or 3rd shift to include weekends and holidays

Salary: Entry level hourly rate

Requisition Number: AL24003

Overview: We are looking for individuals as Tier I support in 1st, 2nd or 3rd shifts providing technical support under general supervision to end users for PC, server, mainframe applications and hardware support. Position will work with network services, software systems, and/or application development to restore service, and/or identify and correct core problems and recommend system modifications to reduce user issues.

Must have excellent verbal and written communication skills; experienced in analyzing and solving customer problems; pay attention to detail; are able to function in a fast-paced environment; and welcome the opportunity to learn new skills.

Specific Duties:

* Respond to requests for technical assistance

* Diagnose and resolve technical hardware and software issues

* Research questions using available information resources

* Log all help desk interactions

* Identify and escalate situations requiring urgent attention

* Track and route problems and requests and document resolutions

* Stay current with system information, changes, and updates

Qualifications:

* General knowledge of applications and hardware

* Customer service

* Troubleshooting

* Bachelor's degree with 5 years of general experience OR associate degree with 7 years of general experience

* Must be able to work all hours and available for rotating weekend shifts.

To apply to this position please go to www.s4inc.com and click on Careers to complete an employment application and upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employer including disabilities/veterans. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.

If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position, please contact Janine Hunter by phone at (781) ###-#### or by email at [email protected].