Help Desk Associate - enLabel Global Services : Job Details

If you've ever wished you had a job that could make a difference in someone's life, this is your chance to support a new approach to healthcare compliance. enLabel is pushing the industry forward – helping medical device manufacturers and life sciences companies meet the perpetually changing requirements of the Global Compliance Supply Chain.

We are seeking a Technical Help Desk Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Support for Tier 1/2
• Handle customer inquiries and questions
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Must be in computer science, management information systems, or technical field of study
• Must be able to appropriately escalate issues
• Must have knowledge of desktop imaging, VPN, mounting network drives
• Must have expertise in IIS, Windows, Internet and the Web, software installation and configuration, and a great aptitude to learn applications quickly.
• Must have Excellent written and verbal communication skills
• Must be excellent in documentation and record keeping
• Must be a self starter, and a quick study
• Must be a logical thinker with high problem-solving skills
• Must have (a) great ability to build rapport with clients, (b) great to prioritize, and (c) multitask working in parallel on multiple projects and cases
• Positive and professional demeanor