Help Desk Engineer - market street talent : Job Details

Could you be a good fit? We are looking for the best, highly skilled Helpdesk Engineer to join the team of our exceptional client for a full-time opportunity.

What will your day look like? As an Helpdesk Engineer, you will:

• Provide on-site and remote support to a diverse client base with a wide range of IT challenges of varying complexities
• Efficiently troubleshooting and diagnosing technical issues
• Maintain client systems and equipment
• Monitor software and address issues
• Address support requests via remote means or on-site service calls
• Install hardware, software, and other technology infrastructure
• Manage computer network systems
• Maintain small business systems
• Train users on use of technology
• Work on mobile devices, printers, scanners, and other hardware
• Set up, maintain and troubleshoot VoIP phone systems
• Provide general record keeping, time tracking and documentation

You will be a good fit as an Helpdesk Engineer if you:

• Have at least 1-3 years of full-time IT experience
• Have strong knowledge of virtualization (servers and desktops), active directory and server rules, data backup, and virus remediation.
• Offer a creative approach to problem solving
• Are a strong communicator who enjoys team collaboration
• Have a proactive and positive attitude
• Are reliable and organized, with strong time management skills
• Responsible for travel to and from service calls; must have a vehicle and reliable transportation
• Experience with cloud computing technologies a plus
• Experience with implementation of LabTech or other remote monitoring software a plus

About Market Street Talent

Our Vision: To promote and foster the growth of information technology (IT) in our world…one candidate, one client, one community at a time.

Our Goal: To coach clients and candidates through the entire placement process and cultivate long term healthy business relationships.

Our Culture: At MST, we believe in pursuing excellence in everything we do, treating everyone with the utmost respect, and showing empathy for our community.