Help Desk Floor Supervisor - GovCIO : Job Details

**Overview**

GovCIO is currently hiring for a Help Desk Floor Supervisor for the HUD contract. This position will be a fully remote role.

**Responsibilities**

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

+ Confers with staff, users, and management to establish requirements for new systems or modifications.

+ Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

+ Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.

+ Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.

+ Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

**Qualifications**

Bachelor's with 2-5 years (or commensurate experience)

Required Skills and Experience

+ Clearance Required: Must be able to obtain a Public Trust

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an at-will position and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $57,000.00 - USD $57,000.00 /Yr.

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**Location** _US-Remote_

**ID** _2024-5035_

**Category** _Administrative Services/Customer Support_

**Position Type** _Full-Time_