Help Desk- Greensboro, NC - Stake Center Locating : Job Details

The Stake Center Locating IT Department has an opportunity in Greensboro, NC for a fantastic team player who enjoys a challenge, and is technically minded! Responsibilities

• Build ongoing relationships with users in local offices, remote offices, and in the field.
• Answer incoming support inquiries via various channels (Chat, phone, email, etc.)
• Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes and knowledge base.
• Develop a strong technical and business understanding of our locating applications and mobile resources.
• Add a personal touch to the support engagement
• Perform incident triage and forward difficult issues to the next level support specialist.
• Maintain ownership of incidents until resolved or escalated for further research.
• Learn and perform computer hardware troubleshooting and repairs.
• Develop a strong understanding of Stake Center Locating policies, user requirements, and processes
• Work individually and with a team to solve technical problems while communicating trending issues and best practices
• Collaborate with leadership to improve skill sets and career development opportunities

Educational Requirements

• High school diploma or equivalent (Required)
• Associate degree (Appreciated)

Qualifications

• Ability to deliver superior customer service
• Sound organizational skills
• Excellent oral/written communication skills
• Microsoft Office products experience.
• A+ and Network certifications a plus

This job description has been reviewed to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Supervisors as deemed appropriate may assign additional functions and requirements.