Help Desk - Softpath System Llc : Job Details

Job Details:

Job Title: Help Desk

Location: Trenton, NJ 08625

Duration: 12 Months

Job Description

Note: This position requires contractor to work onsite 5 days / week.

Assist users to resolve hardware and software issues. Help to image hardware using SCCM and Provance and deploy. Need a resource that will deliver a high level of customer service and professional interaction to internal customers, mgt. and admin.

Description:Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associates degree in a related area.Responsibilities:imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory. Systems used are SCCM and Provance.Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.-Deliver a high level of customer service and professional interaction with internal customers, management, and administration.