Help desk - Randstad : Job Details

Our client is seeking a Service Desk Agent to be the first point of contact for users calling the IT Service Desk. This role demands a strong commitment to providing exceptional customer service while efficiently resolving technical issues. The Service Desk Agent will handle incoming calls, meticulously track information in the call tracking system, and leverage a knowledge base and expertise to resolve issues promptly. A key focus of this role is achieving high levels of first-call resolution and identifying opportunities to streamline or automate processes. salary: $20.99 - $21 per hour shift: First work hours: 8 AM - 5 PM education: Bachelors Responsibilities •Demonstrate strong customer service skills to provide phone support including: •Listening to the customer to gain an accurate understanding of the situation •Being empathetic to the customer's situation and having a sense of urgency to resolve the issue •Producing accurate, detailed documentation at the client, problem and incident level •Resolving conflict •Responsible for high quality end-user technical support, related to enterprise software and hardware •Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. •Under general oversight, provides after hours and weekend support as needed. •The position requires attention to detail, follow through, teamwork focus and positive attitude. Skills

Call Center Support

Customer support

Customer Relations

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.