Help Desk Lead - LinTech Global : Job Details

Help Desk Lead

Target Salary: $75K to $85K

LinTech Global Inc. is recruiting for a Help Desk Lead to support our contract at the Defense Language Institute Foreign Language Center (DLIFLC) in Monterey, CA.

Position Overview:

This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Oversees the Tier 1, and Tier 2 service desk technicians, for the Information Technology Support at Presidio of Monterey, CA.

Job Duties:

Support will be provided onsite, over the phone, or via email. They will be required to develop solutions for complex network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.

Job Requirements:

• Educational requirements include an AS/AA Degree in a related discipline from an accredited college or university or the equivalent technical experience.
• Familiarity with Ivanti Management Suite, Microsoft SCCM, or JAMF Pro.
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to troubleshoot technical problems effectively and efficiently.
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint and server systems
• Advanced knowledge of computer and server hardware
• Familiarity with network troubleshooting
• Professional customer service skills
• Excellent listening, interpersonal, written, and oral communication skill
• Ability to effectively prioritize and execute tasks while under pressure
• Experience working and leading in a team-oriented, collaborative environment.

Requirements to Start:

• CompTIA Security+ CE certification
• Active Secret Clearance Required to Start

Preferred Qualifications:

• Windows or Apple Certified Technician

Company Description

LinTech Global is an award-winning, ISO 9001:2008 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on Top 50 Companies to Watch , Washington Technology's Annual FAST 50 , and Inc. 500's List of Fastest Growing Private Companies . The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

#DICE

#LI-LM1

This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.