Help Desk Manager - SSI People : Job Details

Job Responsibilities:

• Oversee and manage IT support for both PC and Mac systems, printers, networks, and televisions.
• Handle IT helpdesk operations, ensuring prompt response and resolution of tickets from our client's clinics and headquarters.
• Coordinate IT setup for new hires and manage IT requirements during employee offboarding.
• Oversee computer repairs and replacements as needed.
• Provide strategic insights for optimal IT infrastructure development.
• Evaluate, formalize, and automate IT processes, including onboarding/offboarding and helpdesk ticketing.

Skills Required:

• Proficiency in managing both PC and Mac systems.
• Experience in handling IT helpdesk operations.
• Ability to manage IT requirements during onboarding and offboarding processes.
• Skills in computer repair and replacement.
• Strategic thinking for IT infrastructure development.
• Experience in formalizing and automating IT processes.

About SSi: With over 25 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.