Help Desk Manager - Data Intelligence, LLC : Job Details

About the Company:

Data Intelligence, DI is an established small business that has supported the critical missions of our government clients since 2005. We provide full life cycle system development, systems engineering, cybersecurity, and supporting analytical and logistics support to C4ISR and other complex systems. We are an equal opportunity employer that offers competitive salaries, comprehensive benefits, a team-oriented environment, and opportunities for advancement. Our excellent employee retention record reflects our employee focus. We work with Veteran's organization to proactively hire those who have served our country. We offer medical, dental and vision insurance, 401k, PTO and 11 paid holidays.

Responsibilities:

• The CODIS Help Desk provides CODIS software application support to the worldwide CODIS Community.
• Provide operations labor, support, and services to include a CODIS Help Desk to the CODIS program management and all users (domestic and international) of the CODIS and related software (to include website, LMS, survey tool, and CRE).
• Manage Help Desk Tickets.
• Develop a Help Desk Training Plan to include all aspects of CODIS, appropriate networking and active directory topics, and other topics important to supporting the CODIS community.
• Support for up to four (4) major versions of each CODIS software application (CODIS, SAPS, and CRE).
• Provide Help Desk services covering 7:00 am Eastern Standard Time (EST) through 8:00 pm EST.

Required Skills:

• A minimum of five (5) years' experience as a help desk manager in program of similar scope, type, and complexity.
• Documented troubleshooting skills and experience on software.
• Exceptional communication skills.
• Minimum of three (3) years of working experience with the latest version of Microsoft Office Suite (Word, Excel, and PowerPoint) and SharePoint (User).
• One (1) year experience with and knowledge of CODIS is Preferred.
• At least a secret level security Clearance.

Equal Opportunity Statement:

Data Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.