Help Desk Manager - GovCIO : Job Details

**Overview**

GovCIO is currently hiring for a Help Desk Manager. The Help Desk Manager will manage and lead the help desk teams and coordinates complex IT projects with multiple IT disciplines. Ensures configuration management policies, standards, and procedures are established and followed. This position is fully remote.

**Responsibilities**

Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager.

+ Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.

+ Defines requirements and plans project lifecycle deployment.

+ Supervises professional and technical support personnel performing in their regular disciplines.

+ Schedules tasks and coordinates with various team members to accomplish the results.

+ Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

+ Ensures adherence to quality standards and reviews project deliverables.

+ Conducts project meetings and is responsible for project tracking, analysis and reporting.

**Qualifications**

+ Bachelor's with 8+ years (or commensurate experience)

+ 8+ years leading help desk and service desk teams.

Required Skills and Experience

+ Clearance Required: Public Trust

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an at-will position and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $125,000.00 - USD $125,000.00 /Yr.

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**Location** _US-Remote_

**ID** _2024-4988_

**Category** _Project/Program Management_

**Position Type** _Full-Time_