HELP DESK REPRESENTATIVE (GERMAN AND ENGLISH LANGUAGE REQUIRED) - NCR Atleos : Job Details

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

The role involves managing an ATM estate in partnership with various suppliers, using the monitoring systems to ensure that our ATMs are available to dispense to our customers at all times.

* Manage 'Tickets' on the in-house database, ensuring a high level of organization.

* Inbound and outbound calling.

* Supplier/third party management

* Mailbox management.

* Diagnose faults and follow the correct course of action.

* Problem-solving following processes within a busy environment.

* Escalate when appropriate.

* Take ownership of requests following them to resolution.

* Proactive when dealing with customer issues.

* Help maintain knowledge articles and other internal documentation.

* Reporting Tasks

Requirements:

* Fluent in German & English languages.

* The candidate will be technically minded and customer-focused.

* Account/Supplier management is advantageous.

* Technical support/Service Desk/Helpdesk/1st line support is advantageous. The candidate will have the ability to think outside the box and problem-solve.

* High School Diploma

* 0-2 years of related experience

* Effective interpersonal and communicational skills, including listening skills

* Proven strong organizational skills; Ability to prioritize and work on own initiative.

* Enthusiastic and hard working

* Keyboard proficiency (accurately type a minimum of 30 WPM); Understanding of Windows-based applications/tools.

Proficiency in Microsoft Office Suite

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.