Help Desk - Service Desk Support (Entry Level) - Quadrant : Job Details

Job ID: 24-04437Service Desk Support (Entry Level)Pocatello, IDPay: $50,000 per yearMUST:Top Secret Clearance requiredExperienced Service Desk Support (Entry Level)3+ years of relevant experienceExperience supporting Financial SystemsMust have outstanding customer service skills.Desire to work with customers in person on a daily basis.Bachelors preferredDUTIES:Answer phone calls, emails, or other communications received from users of financial and facility applications.Record a ticket in the call center database (currently HP Service Manager) for every communication received.Provide triage to determine if the issue can be resolved by the Tier 1 Technician: record results.If the incident needs to be escalated or are out of scope, note in the database the appropriate recipient, or note the determination of out of scope and why.Create knowledge articles accordingly.Process vendor request forms.Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.