Help Desk Specialist - Demant A/S : Job Details

Overview

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation. e3 Diagnostics is seeking a Help Desk Specialist to join our team in Arlington Heights.

Benefits include Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, & Employee Assistance Program.

Responsibilities

* Manage, support and troubleshoot Windows-based laptops, workstation, and related systems.

* Assist in configuring PC machines and infrastructure equipment

* Help maintain remote offices, including network and phone systems

* Assist local and remote locations with in-house software packages and programs

* Complete necessary and accurate documentation of work performed

* Inventory Management and IT related logistics

* Performs a variety of duties with frequent interruptions or distractions, adjusting priorities quickly as circumstances dictate

* Demonstrate Demant Values: We create trust | We are team players | We create innovative solutions | We apply a can-do-attitude

* All other duties as assigned

Qualifications

* Associates degree in an IT related program or four years of equivalent work experience supporting desktop computers in a business environment

* Strong working knowledge of operating systems in a networked environment

* Experience with commonly used business applications

* Effective problem solving & critical thinking skills

* Exceptional communication & interpersonal skills

* Up to 30% travel (Domestic-USA)

* Ability to pass pre-employment drug test and background check

E3 Diagnostics is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.