Help Desk Specialist - Community Memorial Hospital : Job Details

Overview

Community Memorial Hospital (CMH), a designated Critical Access hospital, is more than just a hospital. It's an independent healthcare campus that provides access to high quality primary and specialty care for Carlton County and beyond.

Since 1958, CMH has provided exceptional care to our neighbors throughout Carlton County and beyond. Our team of over 400 staff and healthcare providers are guided by our mission & vision:

MISSION: Your Neighbors Caring for You

VISION: Community Memorial Hospital is the local health system of choice for quality health care, ensuring local access in collaboration with our local and regional partners.

CMH is pleased to offer the following benefits to all regular full and part-time employees working a .5 FTE (20 hours/week) or above. Employees become eligible for all benefits on the first day of the month following their date of hire. Benefits include medical insurance, flexible spending accounts, retirement plans, short-term and long-term disability, life insurance, paid personal time off (includes vacation, sick time and holidays), funeral leave, fitness reimbursement plan, employee assistance plan, employee illness bank, and christmas club.

CMH is an Equal Employment Opportunity employer.

Job Summary

Responsible for providing front line technical assistance and support related to hospital and clinic computer systems, hardware, and software. May assist the IT Analysts in the installation, modification, and repairs to computer hardware, software, and network systems. Responds to help desk tickets, runs diagnostic programs, isolates problems, and determines and implements solutions.

Requirements: 1 year of experience providing level 1 or above help desk support in IT operations is preferred; experience assisting customers via online help desk tickets, on phone, by email, in person, and using other communication via technology is preferred. Excellent communication skills. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Patience for dealing with difficult customer-service situations.

Wage

Depending on your work experience, you could earn a wage from $23.16 to $27.78 per hour.

Apply Now

Complete a job application and submit form online.

Complete a job application and submit form online:

Community Memorial Hospital is an Equal Opportunity Employer.