Help Desk Specialist - CompTech : Job Details

Job Description:

CompTech is looking for a Help Desk Specialist to respond to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution, resolve routine and basic problems and communicate solutions or requested information to the customer. The specialist also analyzes a customer's service needs and refers to other service or technical departments for follow up as needed and uses a customer relationship application or database to record activities and research product information.

Minimum Qualifications:

* Two (2) years' experience in Customer Service

* Records Management Experience

* Ticketing System Experience

Security Clearance Requirement:

* Secret