Help Desk Specialist - Apex Systems : Job Details

**THIS IS A SHORT TERM PROJECT**

For immediate response, please send to [email protected]: WORD resume and best time to speak!

MULTIPLE 6-8 Week Contract (W2 Hourly) Helpdesk Support/Tier 1 Call Center role Sterling, VA (Onsite/Remote). Please see details below.

If interested, please send: Updated WORD resume and best time to speak.

Location: Remote/Onsite - Sterling, VA)

MUST HAVES:

• Authorized to work in the US | 1-2+ years of Helpdesk/Tier 1 Support Experience
• Experience with Remedy or ServiceNow ticketing system
• Must be able to pass a drug screen, BG Check, and possibly get immunizations

Start Dates:

• February 3rd start class
• February 10th start class

Compensation: Remote: $22.75 per hour | Onsite: $27.50 per hour

Shift Work:

• Early morning, normal hours, and late shift (no later than 8 PM)
• Some weekend shifts available (Tue-Sat, Sun-Wed)

Scope of Work: We are seeking Helpdesk Support Specialists for a short-term project involving a file share migration from hard drives to SharePoint. This project will impact all users and requires both phone and onsite support across multiple sites. Candidates will handle a mixture of helpdesk tickets and migration tickets. If migration ticket volume is low, team members will assist with Tier 1, 2, and 3 support tickets.

Responsibilities:

• Provide phone and onsite support for file share migration
• Assist users with issues related to the migration process
• Handle helpdesk tickets, including Tier 1, 2, and 3 support
• Perform password resets and manage Active Directory
• Utilize ServiceNow or other ticketing systems (Remedy experience is acceptable)
• Ensure excellent customer service and support

Requirements:

• Demonstrated experience in phone support and customer service
• Experience with SharePoint and understanding the differences between hard drives and SharePoint
• Previous experience with file share migrations
• Proficiency in password resets and Active Directory management
• Generalized support experience in Tier 1 and Tier 2
• Ability to hardwire into a personal router at home
• Willingness to drive to Sterling, VA to pick up equipment, spend 1 hour learning setup, and then set it up at home
• Ideally, candidates should live within 1 hour of NOVA