Help Desk Specialist - Robert Half : Job Details

Help Desk Support Specialist (Evening Shift)

This position is 90% remote. Onsite for first 30 days of training and then transitions to fully remote.This full-time role is based in Downtown Los Angeles, and it is essential for candidates to reside within a 1-hour radius.

EVENING SHIFT: You will be working on an alternating schedule: Sunday - Thursday or Sunday - Wednesday from 3pm - Midnight, ensuring our evening shift is covered effectively. As a result, you'll enjoy a three-day weekend every other week.

Location: Downtown Los Angeles, CA

Type: Full-Time

Compensation: $70,000 - $75,000 per annum, plus eligible for overtime pay. Other benefits include health insurance, paid time off, and 401K with matching.

We are searching for a dynamic and experienced Help Desk Support Specialist to join our reputable client's team. As a evening-shift worker with a passion for technology support, you will be vital to provide round-the-clock assistance to our valued users.

Minimum Requirements:

• Minimum 2-years experience supporting technology in a fast-paced setting
• Expert proficiency in Microsoft Office Suite 2013/2016/2019/365, particularly Word
• Resolve end‐user calls presented by phone, email, or face‐to‐face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.
• Resolving 25+ tickets per day through ServiceNow.
• Expert proficiency in supporting Microsoft Windows, including performance and connectivity issues

Desired Qualifications:

• Bachelor's Degree or a minimum of 2 years in an IT Support environment
• Capability to install, service, and support Dell computer hardware
• Familiarity with maintenance activities in Active Directory, including changes to user accounts
• Ability to administer distribution lists, mobile devices, and mailboxes within Microsoft Exchange Administrator console
• Experience troubleshooting Microsoft Windows 10