Help Desk Specialist - VH Mobile Metrics Pvt Ltd., : Job Details

Help Desk Specialist

VH Mobile Metrics Pvt Ltd.,

Job Location : Montvale,NJ, USA

Posted on : 2025-01-20T03:23:21Z

Job Description :

We are seeking a dedicated and proactive Help Desk Support Specialist to join our team. The ideal candidate will have strong technical expertise in networking, cabling, and switching, with a hands-on approach to resolving technical issues. If you have experience in Data Center operations and a background in system administration, this role will provide an exciting opportunity to utilize your skills in a dynamic environment.

Key Responsibilities:

  • Provide first-line technical support for networking, cabling, and switching issues.
  • Troubleshoot and resolve network connectivity problems, including cabling and hardware setup.
  • Monitor and maintain the health and performance of Data Center infrastructure.
  • Assist in system administration tasks, including user account management, hardware maintenance, and software updates.
  • Collaborate with internal teams to ensure timely resolution of technical problems and seamless IT operations.
  • Document and update technical support procedures and issue resolutions.
  • Perform routine inspections and preventive maintenance in the Data Center.
  • Respond to support tickets promptly and professionally, ensuring high customer satisfaction.

Required Skills and Qualifications:

  • Strong knowledge and practical experience in networking, cabling, and switching.
  • Proven experience in Data Center operations, including hardware installations, rack management, and environmental monitoring.
  • Basic understanding or experience in system administration is a plus.
  • Ability to diagnose and resolve technical hardware and software issues.
  • Familiarity with IT support ticketing systems.
  • Strong communication and interpersonal skills to assist users with technical issues effectively.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA Network+, CCNA, etc.) are a plus.

Apply Now!

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