We are seeking a dedicated and proactive Help Desk Support Specialist to join our team. The ideal candidate will have strong technical expertise in networking, cabling, and switching, with a hands-on approach to resolving technical issues. If you have experience in Data Center operations and a background in system administration, this role will provide an exciting opportunity to utilize your skills in a dynamic environment.
Key Responsibilities:
- Provide first-line technical support for networking, cabling, and switching issues.
- Troubleshoot and resolve network connectivity problems, including cabling and hardware setup.
- Monitor and maintain the health and performance of Data Center infrastructure.
- Assist in system administration tasks, including user account management, hardware maintenance, and software updates.
- Collaborate with internal teams to ensure timely resolution of technical problems and seamless IT operations.
- Document and update technical support procedures and issue resolutions.
- Perform routine inspections and preventive maintenance in the Data Center.
- Respond to support tickets promptly and professionally, ensuring high customer satisfaction.
Required Skills and Qualifications:
- Strong knowledge and practical experience in networking, cabling, and switching.
- Proven experience in Data Center operations, including hardware installations, rack management, and environmental monitoring.
- Basic understanding or experience in system administration is a plus.
- Ability to diagnose and resolve technical hardware and software issues.
- Familiarity with IT support ticketing systems.
- Strong communication and interpersonal skills to assist users with technical issues effectively.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA Network+, CCNA, etc.) are a plus.