Help Desk Specialist - Apex Systems : Job Details

Helpdesk Support

Email [email protected]

Long term contract – Contingent on performance

Locations: Ft. Sam OR Bank of America building in Downtown San Antonio

Pay: $30.45 – holidays and accrued sick time included!

Contract to permanent hire w/ client

Must be open to working any schedule within a 24 hour environment

Requirements:

·Candidates must have the ability to obtain and/or maintain a Public Trust security clearance as a condition of employment

·CompTIA Security+

·Microsoft Certified IT Professional (MCP) preferred

·Bachelors OR 4 years of related IT experience / Associates w/ 2 years of experience

·Familiar with Service Desk support methodology

Responsibilities:

·First-level support of all inbound calls, generating an Incident for all new issues.

·Accurately logging, ticketing, and tracking/owning all incidents.

·First contact resolution of desktop issues or follow proper escalation procedures

·Provide accurate, timely, and professional resolution on all supported issues.

·Timely, accurate, thorough and professional follow-up on all Incidents.

·Quickly identify and escalate high-priority issues.

·Accurately triaging/assigning/escalating tickets per current processes and standards.

·Maintain dependable attendance and schedule adherence.