Help Desk Support - Dallas, TX - Ability to Obtain Public Trust Required - SOC Support Services : Job Details

Desktop Support needed for a Contract-to-Hire opportunity with SOC's client to work in Dallas, TX.

US citizenship and Ability to obtain Public Trust is required!

Do you enjoy resolving desktop computer issues? If so, come join our client's team providing support to government agencies with Tier-1 and Tier-2 support. We are looking for a self-starting, highly motivated candidate to provide first level Help Desk and Desktop Support. In the position, you will be providing both phone support for those with technical questions as well as providing in-person desktop support as the need arises within our facility. The opportunity is at a US government facility in the downtown Dallas, TX area.

Since this is a highly interactive position, customer service skills, mental focus, neat appearance (business casual) and 1-3 years prior experience with troubleshooting technical issues involving Windows operating systems, software applications, and laptop hardware is required.

The supported environment includes:

* Dell laptops and desktops of various models.

* Active Directory network with users connected via wired, wireless and Juniper VPN connections.

* Windows 10/11, Microsoft Office 365, and 2016.

* Apple mobile devices (iPhone/iPad) and Avaya VOIP phone system.

* Domino and Lotus Notes; Adobe and many other typical and non-typical software packages

* Video conferencing equipment (Crestron, Cisco, MMRS) and Microsoft Teams.

Qualifications:

* Analytical troubleshooting and problem-solving skills.

* Concise and clear communication abilities.

* Demonstrated experience in managing their time and priorities.

* Ability to pass a Public Trust Background check.

* Successful completion of Help Desk Institute Certification within 1yr of hire (Ed. assistance provided)

Preferred Qualifications:

* Experience working in a government facility.

* Knowledge of Office 365 and familiarity with Windows 11

* Certifications to include CompTIA A+, Network+, Security+, or ITIL v3

In compliance with the Equal Pay for Equal Work Act, the hourly rate range for this role is $21.00 to $24.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Employment Pre-requisites

The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.