Help Desk Support I - Litehouse : Job Details

Litehouse is seeking a full-time Help Desk Support I to join our team in Lowell, MI.

The Help Desk Support I is expected to assist end users' technical needs with a high level of customer service. This will be accomplished through helpdesk requests, phone and in person communication. The activities involved will include, but are not limited to, break/fix support, hardware and software installation, end user training, etc. Coordination and communication with the end users and with other team member within IT is critically important.

Responsibilities

* Provides support to end users for computer, application, system, device, access, and hardware issues

* Identifies, researches, and resolves technical problems of moderate complexity

* Responds to telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools

* May coordinate with other teams or departments to resolve user problems

* Other activities and tasks as assigned.

Qualifications

* 0-2 years of experience in IT field.

* Associates degree or equivalent combination of education and experience may be substituted

* A+ Certification preferred (experience can substitute for certification).

Knowledge, Skills & Abilities

* Ability to establish & maintain effective working relationships with all contacts inside and outside of the company with strong interpersonal and organizational skills

* Ability to multi-task, focus and work efficiently in a fast-paced environment

* Present information in one-on-one or small group situations to customers, clients, and other employees of the organization

* Must have strong verbal and written communications skills with ability to express ideas effectively and efficiently in the common language

Work Environment/Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Speak clearly so listeners can understand.

* See details of objects that are less than a few feet away.

* Understand the speech of another person.

* Prolonged periods sitting at a desk and working on a computer.

* Must be able to lift up to 15 pounds at times

We do not offer sponsorship

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.