Help Desk Support II - Experis : Job Details

Our client, a leader in the investment management industry, is seeking a Help Desk Support II to join their team. As a Help Desk Support II, you will be part of the customer service department supporting the Help Desk team. The ideal candidate will have excellent problem-solving skills, exceptional communication abilities, and a positive, customer-friendly attitude which will align successfully in the organization.Job Title: Help Desk Support IILocation: Owings Mills, MD (Hybrid)Contract: 6-Months (Multiple Shifts Available)Pay Range: $20 - $25/hr W2What's the Job?

• Provide World Class customer service by expressing empathy and taking ownership of customer issues.
• Utilize ServiceNow web-based toolsets to search knowledge bases, document calls, and complete requests.
• Assist in resolving at least 75% of customer issues on the initial phone call and will be able to perform well in a fluctuating pace environment.
• Participate in initial classroom training and periodic refresher trainings to enhance proficiency.
• Manage personal needs effectively to maintain punctuality and consistency in attendance.

What's Needed?

• High work ethic with reliable transportation. Because of the critical nature of the role, agents are expected to be punctual and consistent with their work attendance as essential personnel, managing personal needs and navigating weather events to be fully present during agreed upon work hours.
• Ability to communicate clearly and confidently by phone and in writing.
• Outstanding customer service skills paired with being a personable and pleasant conversationalist.
• Working knowledge of Microsoft Office products.
• Intellectually curious with the ability and eagerness learn new technologies quickly and adapt.

What's in it for me?

• Opportunity to develop skills in a supportive team environment.
• Gain experience in a fast-paced, technology-driven workplace.
• Receive ongoing training and development to enhance your career.
• Engage with a diverse range of customers and technology solutions.
• Be part of a team that values punctuality and reliability.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.