Help Desk Support - Akkodis : Job Details

Starting Pay Rate:$20.31/hour

Hybrid (3 day onsite, 2 work from home) in downtown Austin, TX

First 2 weeks will be fully onsite for training

This position is a 40-hour/week contract role responsible for providing tech support through phone and web portal requests. You will be responsible for taking calls, creating and managing detailed tickets, and following up on tickets for multiple retail locations throughout the country.

• 6-month contract + potential for extensions/conversion to full-time
• $20.31/hour for the first 7 months, then $21.60/hour
• Free training and certification courses after 3 months
• A laptop and headset will be provided

Potential Shifts:

• 5:30am- 2:00pm cst
• 7:30am-4:00pm cst
• 12pm-8:30pm cst
• You will have 2 days off in a row (ex. Tues/Wed off, Wed/Thurs off, Thurs/Fri off)

Requirements:

• Open availability, including holidays, nights, and weekends
• 1+ years of call center or customer service experience
• A love of technology and a passion to learn more
• Ability to speak to customer's level of expertise
• Effective verbal and written communication skills
• Expert problem-solver, able to accurately diagnose issues and repair systems
• Independent work ethic to implement solutions without constant supervision

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.