Help Desk Support - Mayor's Office of Employment Development - City of Baltimore, MD : Job Details

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 10/31/2024

SALARY RANGE: $15.00 - $28.80 Annually

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

PROBATION

All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.

ABOUT MAYOR'S OFFICE OF EMPLOYMENT OF DEVELOPMENT

The Mayor's Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employers and job seekers in order to enhance and promote the local economy. Our mission is to deliver economic justice to our city. We define economic justice as creating an equitable workforce system that is responsive to the needs of all residents and ensures viable economic opportunities - especially for those who have been generationally and systemically disadvantaged. Our vision is for every City resident to maximize their career potential and for all employers to have the human resources to grow and prosper.

YouthWorks is one of the largest youth employment initiatives in the nation. Our goal is to offer Baltimore City youth 14-21 an opportunity to gain skills and work experience, have exposure to career and secondary education options, and earn money. Youthworks prioritizes those most impacted by generations of systematic and institutional racism, youth receiving public assistance, low wage families and youth connected to the Department of Juvenile Service.

POSITION OVERVIEW

This is a customer service position where work duties involve direct support of a YouthWorks stakeholders. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor's Office of Employment Development (MOED) - Youth Services Division procedures and policies. Work is performed under supervision of a MOED administrative supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Answer, screen, and direct calls and emails

* Assist youth and worksites with YouthWorks application and process

* Ensure accurate data entry, filing, and document organization in youth and worksite folders

* Review and process minimum of 30 youth applications per day

* Follow confidentiality processes and procedures when handling protected personal information (PPI)

* Investigate and communicate youth and worksite related concerns and issues to appropriate parties

* Communicate YouthWorks program information to youth, worksites, and other stakeholders

* Assist in distribution of YouthWorks materials

* Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.

* Perform other related work assignments as directed.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

* At least 2 year of customer service experience

* At least 1 years' experience working in human services field with youth programs.

* High school diploma or equivalency

ADDITIONAL REQUIREMENTS

* Ability to pass a mandatory criminal background, fingerprinting, plus alcohol screening

* Work schedule for this position is in-person from 8:30am to 4:30pm

* Must be flexible to work Saturdays as needed

KNOWLEDGE, SKILLS, AND ABILITIES

* Ability to accurately review and process large volume of data

* Ability to work in a fast-paced environment

* Solid ability to operate Microsoft Office software

* Solid time management skills to effectively manage multiple priorities

* Solid verbal and written communication skills

* Analytical skills, adapting readily to changing priorities, detail orientated and ability to maintain confidentiality

* Solid skills to quickly evaluate service delivery issues and identify resolution

BENEFITS

The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here:

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER