Help Desk Support specialist 2 - Luna Data Solutions : Job Details

We seek a Help Desk support specialist level 2 for a contract role in Austin, TX.

Onsite role in Austin, TX

The Help Desk Technician Level 2

Responsibilities:

Performs Service Desk duties, including staffing the Service Desk phone and mailbox as well as create, log and resolve trouble tickets

Provides technical assistance to computer system users on a variety of issues

Responds to telephone calls, email and personal requests for technical support, using the ticketing system to document, track and monitor such requests.

Develops and maintains a solutions database for Service Desk tickets.

Performs administrative tasks for Service Desk/ticket tracking tools.

Delivers routine security and access functions, such as logins and password resets to improve continuity of agency business function

Minimum Requirements:

Basic to intermediate understanding of Windows 10 and 11 devices

Problem-solving and analytical skills to diagnose and resolve technical issues effectively.

Basic understanding of ticketing systems and knowledge base tools.

This is a long-term contract opportunity for an onsite position required in Austin, TX. No sponsorship can be provided. Candidates must be able to pass a background check. If this interests you, please send your resume to [email protected]

Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and disability status.