Help Desk Support Specialist - Talk To Me Communications : Job Details

The Help Desk Support Specialist's purpose is to uphold the highest level of security while performing tasks to keep Talk To Me Technologies' computer network up to date and running smoothly. This position coordinates with every TTMT team member as needed while supporting and regulating access to internal and external database tools. Key Responsibilities:

• Set up new employees in Microsoft 365, VoIP, CRM, and other systems.
• Maintain hardware inventory and provide IT support for phones, printers, and software.
• Ensure HIPAA compliance and document help desk processes.
• Collaborate with internal teams and external partners to resolve IT issues.
• Track support activities in the CRM system and participate in regular check-ins with management.

Key Skills:

• Technical Proficiency: Strong knowledge of Microsoft 365, VoIP systems, CRM platforms, and various software tools (e.g., RingCentral, Converge, AdobeSign).
• IT Troubleshooting: Ability to diagnose and resolve issues with hardware (computers, phones, printers) and software effectively.
• Communication Skills: Excellent verbal and written communication to assist employees, collaborate with departments, and coordinate with external partners like Locknet.
• Organizational Skills: Managing inventory, documenting processes, and keeping CRM notes up to date.
• Attention to Detail: Ensuring accuracy in setup, documentation, and compliance adherence.

What We Do: Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions. Our benefits and culture are focused on providing a work/life integration to best support our team. The benefits offered for this role include:

• 401k Plan with 3% Employer Contribution

• Generous Paid Time Off - 23 days annually (prorated first year)

• 10 Paid Holidays including a Floating Holiday

• Paid Parental, Adoption, & Foster Care Leave

• Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company-Provided Life Insurance

• Voluntary Dependent Care Account & Flex Spending Account

• Voluntary Life Insurance & Disability Insurance Coverages

• Supportive & Collaborative Culture

• Annual performance-based merit increases exceeding national average

• Growing Company with Internal Opportunities

• Training and Education Provided including Professional and Personal Wellness

• Community Involvement