Help Desk Support Specialist - Apex Systems : Job Details

Helpdesk Support

Large Telecommunications Client

Onsite 4x/week in Charlotte, NC

6+ months, with potential to convert to FTE

On a W2 basis ONLY (no corp to corp or 1099)

Pay: $15-$18hr W2

Shift: Th-Mo 8am to 5pm with Tues & Wed Off

Related Work Experience Number of Years

IT helpdesk experience required 6 Months-1 Year

Experience troubleshooting Windows 7 & 10 operating systems 6 Months-1 Year

MS Office Applications and hardware platforms 6 Months-1 Year

Provides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks. 5- 10 years of experience.