Help Desk Support Specialist - Silgan Containers Corporation : Job Details

Stability.? Innovation.??We are Silgan.

Now hiring for a Help Desk Support Specialist in Union, MO

What we offer:

* Fair and competitive salary.

* A stable, reliable, and environmentally conscious company.

* Continuing education with opportunities for advancement.

* A comprehensive benefits package, including medical, dental, vision, and life insurance.

* 401k retirement savings plan.

* Paid time off.

* Paid holidays.

* Add on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.

What you'll do:

* Provide Level I and II support remotely via phone, using remote tools or onsite

* Troubleshoot software and hardware failures

* Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units

* Install hardware and peripheral components like docking stations, printers, keyboards, and monitors

* Load software packages such as networking components, operating systems, and office applications

* Prioritize and work on service desk tickets in the internal ticketing system

* Accountable for being part of an ongoing after-hours on-call rotation

* Develop and conduct various training and instruction for end users on OS and other applications

* Assist users in maximizing the use of computing systems

* Past retail and customer service a plus!

* 5 to 10 percent travel is a possibility

We need you to have:

* Associates Degree

* 2 plus years of hands on technical experience

* In lieu of a degree, 4 plus years of hands on technical experience required

* Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies

* Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS

* Experience troubleshooting Adobe, Standard and Professional software experience

Who We Are:

* America's largest metal food packaging producer.

* A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.

* Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.