Help Desk Support Specialist - Silgan Containers : Job Details

Stability. Innovation. We are Silgan.

Now hiring for a Help Desk Support Specialist in Union, MO

What we offer:

Fair and competitive salary.

A stable, reliable, and environmentally conscious company.

Continuing education with opportunities for advancement.

A comprehensive benefits package, including medical, dental, vision, and life insurance.

401k retirement savings plan.

Paid time off.

Paid holidays.

Add on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.

What you'll do:

Provide Level I and II support remotely via phone, using remote tools or onsite

Troubleshoot software and hardware failures

Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units

Install hardware and peripheral components like docking stations, printers, keyboards, and monitors

Load software packages such as networking components, operating systems, and office applications

Prioritize and work on service desk tickets in the internal ticketing system

Accountable for being part of an ongoing after-hours on-call rotation

Develop and conduct various training and instruction for end users on OS and other applications

Assist users in maximizing the use of computing systems

Past retail and customer service a plus!

5 to 10 percent travel is a possibility

We need you to have:

Associates Degree

2 plus years of hands on technical experience

In lieu of a degree, 4 plus years of hands on technical experience required

Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies

Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS

Experience troubleshooting Adobe, Standard and Professional software experience

Who We Are:

America's largest metal food packaging producer.

A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.

Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.