Help Desk Support Specialist - SILGAN CONTAINERS MFG : Job Details

Help Desk Support Specialist

SILGAN CONTAINERS MFG

Job Location : Campbell,MO, USA

Posted on : 2024-11-22T08:16:25Z

Job Description :
Stability. Innovation.We are Silgan. Now hiring for a Help Desk Support Specialist in Union, MOWhat we offer:
  • Fair and competitive salary.
  • A stable, reliable, and environmentally conscious company.
  • Continuing education with opportunities for advancement.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401k retirement savings plan.
  • Paid time off.
  • Paid holidays.
  • Add on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.
What you'll do:
  • Provide Level I and II support remotely via phone, using remote tools or onsite
  • Troubleshoot software and hardware failures
  • Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units
  • Install hardware and peripheral components like docking stations, printers, keyboards, and monitors
  • Load software packages such as networking components, operating systems, and office applications
  • Prioritize and work on service desk tickets in the internal ticketing system
  • Accountable for being part of an ongoing after-hours on-call rotation
  • Develop and conduct various training and instruction for end users on OS and other applications
  • Assist users in maximizing the use of computing systems
  • Past retail and customer service a plus!
  • 5 to 10 percent travel is a possibility
We need you to have:
  • Associates Degree
  • 2 plus years of hands on technical experience
  • In lieu of a degree, 4 plus years of hands on technical experience required
  • Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies
  • Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS
  • Experience troubleshooting Adobe, Standard and Professional software experience
Who We Are:
  • America's largest metal food packaging producer.
  • A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
  • Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.
Apply Now!
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