Help Desk Support Specialist - MMC Group LP : Job Details

Join Our Team as a Helpdesk Client Support Specialist!

Are you a tech enthusiast with a knack for solving problems? We're looking for a Helpdesk Client Support Specialist to join our team in Salem, MO. This hybrid role offers a competitive pay and both onsite and remote work.

THIS IS ONSITE IN SALEM MO 3 DAYS PER WEEK

Key Responsibilities:

• Identify, manage, escalate, and resolve technical issues.
• Install and configure software, print drivers, and utilities on workstations and computer networks.
• Troubleshoot a wide range of IT issues, including software, hardware, and networking.
• Monitor installed systems, identify problems, and take corrective action.
• Provide basic technical support to clients.
• Troubleshoot application issues and diagnose desktop/laptop software problems.

Requirements:

• 1 - 3 years of related work experience or an equivalent combination of education and experience.
• 1 - 3 years of customer service experience.
• Excellent communication skills.
• Ability to work in a team environment and commit to a flexible work schedule.

Preferred Qualifications:

• 1 - 3 years of technical experience.
• Previous experience troubleshooting desktop, printer, and notebook issues.
• Strong proficiency in MS Office.

Work Schedule:

• Monday to Friday, with occasional weekends and holidays.
• 8am - 5pm CT (3 days) and 11am - 8pm CT (2 days).

Contract to Hire Position: Yes

If you're ready to take on a challenging and rewarding role where you can make a real impact, apply today and become a vital part of our dynamic team!